Chatbots Chatbots have been gaining popularity recently with more and more companies incorporating them onto their websites. These AI-powered bots are designed to simulate conversation with customers, resulting in a personalized and seamless customer support experience. What is an AI Chatbot? An AI Chatbot is a machine learning application that uses natural language processing (NLP) to understand and respond to user requests. It is designed to simulate human conversation and provide immediate assistance to users who visit your website. A chatbot can be integrated into your website’s live chat or messaging service, providing 24/7 customer support. Types of Chatbots There are two types of chatbots that can be integrated into your website: 1. Rule-Based Chatbots Rule-based chatbots are more straightforward than AI-powered chatbots. They are designed to respond to certain keywords or phrases and follow set rules or scripts. While they can be efficient, they are not as sophisticated as AI-p...